Staples is seeking a Senior Manager – Software Engineering (Salesforce Platform) to lead Salesforce engineering initiatives supporting Sales and Service functions. Based at the Chennai Global Capability Center (GCC), this role serves as a strategic extension of the SDS Salesforce organization, driving global delivery, platform innovation, and operational scale.

The role will own the Salesforce platform engineering roadmap, lead AI-powered transformation initiatives (Agentforce / Einstein), and build a high-performing, distributed engineering organization across the US and GCC.

Key Responsibilities

Leadership & Organization

• Build, scale, and lead a high-performing engineering organization across GCC (India).

• Establish robust hiring pipelines, mentoring frameworks, and performance management practices.

• Drive a unified global operating model with clearly defined sprint cadences, OKRs, and governance rhythms.

Platform Ownership & Delivery

• Own and execute the Salesforce roadmap across Sales Cloud, Service Cloud, CRM Analytics, and enterprise integrations.





• Deliver and scale AI-driven capabilities, including Agentforce and Einstein-powered experiences.

• Lead modernization initiatives such as case management transformation and workflow automation.

Platform Transformation & Integration

• Rationalize overlapping tools, eliminate technical debt, and consolidate workflows onto Salesforce.

• Partner with Data Engineering to centralize enterprise analytics leveraging Snowflake and Data Cloud.

• Design and implement secure, scalable integrations across Salesforce and enterprise platforms.

Engineering Excellence & Governance

• Establish and enforce DevSecOps standards, CI/CD pipelines, and release governance practices.

• Drive Salesforce Center of Excellence (CoE) standards, including coding practices, test automation, and documentation discipline.

• Ensure platform stability, scalability, data integrity, and adherence to governance frameworks.

Stakeho

📌 Lead Architect (Chennai)
🏢 Staples India Business Innovation Hub Private
📍 Chennai