Overview

WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM:

We are looking for an experienced Lead ServiceNow Developer to join our team and drive the development, configuration, implementation, integration, and support of ServiceNow solutions across the organization.
This role is ideal for a hands-on ServiceNow qualified with strong technical expertise who enjoys working closely with business stakeholders to deliver scalable and innovative solutions.



While strategic platform ownership and architecture responsibilities are not the primary focus of this role, we are seeking candidates with practical experience in Customer Service Management (CSM) and Sales & Order Management (SOM), particularly in enterprise environments.
The successful candidate will possess strong development skills, a proactive mindset, and the ability to translate business requirements into high-quality technical solutions. You will collaborate with cross-functional teams, support platform enhancements, and contribute to the continuous improvement of ServiceNow services and capabilities.

WHAT YOU’LL DO

Work closely with internal and external stakeholders to understand business requirements and translate them into scalable ServiceNow solutions.
Gather, analyze, and document functional, technical, and process requirements.
Design, develop, configure, customize, and maintain ServiceNow applications and workflows.
Deliver techni

📌 Lead ServiceNow Developer (Gurugram)
🏢 SITA Switzerland
📍 Gurugram