Picture yourself brightening someone’s day. When you join our Hotels team,
that’s exactly what you’ll do every time you come to work You will maximise
revenue by actively converting enquiries into confirmed bookings, ensuring
profitability for the Hotel. You will develop and maintain key relationships
with new and repeat guests, as well as the key internal stakeholder team,
specifically the entire Commercial and Front Office teams. As a Reservations
Coordinator, you’re not just helping manage the hotel’s reservations operations
– you’re spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.
RESPONSIBILITIES
Here’s what you’ll do during a typical day:
* Warmth & Hospitality: Deliver genuine, welcoming service that reflects our
commitment to being the most hospitable company in the world.
* Team & Stakeholder Collaboration: Foster strong communication and teamwork
across Reservations, Groups, and all departments to ensure smooth operations.
* Client & Guest Relations: Build and maintain effective relationships with
VIPs, loyalty members, corporate clients, and internal teams, ensuring
exceptional service.
* System & Product Knowledge: Be proficient in systems like OnQ PM, Delphi
FDC, and The Lobby, while maintaining solid knowledge of hotel offerings and
the local area.
* Operational Accuracy: Accurately process reservations, maintain data
integrity, and support occasional front office duties as needed.
* Service & Commercial Focus: Maximize room revenue through proactive selling,
respond to guest feedback, and contribute to continuous service improvement.
QUALIFICATIONS
At Hilton, our core values define what it takes to succeed here and guide the
qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through Leadership.
A belief that Tea