Job Title: Lead DevOps Engineer

Location: Bengaluru (100% WFO)

Job Type: Full time

The problem

Skit.ai runs autonomous voice agents for regulated enterprises — India's largest banks and telcos, and US collections operations. Every call is a live distributed system: PSTN/SIP → media server → ASR → LLM → TTS → back, spread across three clouds and multiple vendors, with a conversational response budget measured in hundreds of milliseconds.

The platform peaks at roughly 1 million calls per hour. Billed minutes grew 5,000x+ in eight months. At this scale, infrastructure is not a support function — latency, cost-per-minute, and auditability are product features. When infra degrades, a customer mid-sentence hears silence.

We're hiring a Lead DevOps Engineer to own this substrate and keep it ahead of the growth curve.

What You'll Own

Multi-cloud substrate: Production infrastructure across AWS, GCP, and Azure. Private interconnects (Direct Connect, Cloud Interconnect, ExpressRoute), transit/hub-spoke topologies,



and cross-cloud latency managed as an explicit budget — p95 per hop in tens of milliseconds, not "best effort."
Real-time media plane: Self-hosted LiveKit and SIP infrastructure at scale. Media servers are stateful; you'll design session-affine, event-driven autoscaling (KEDA-class) that survives traffic tripling within an hour.
Model-serving infrastructure: GPU fleets (A100/H100/B200-class) for self-hosted ASR and open-weight LLMs — inference optimization, prefix caching, sticky-session routing, sub-500ms TTFT budgets — alongside managed APIs (Vertex AI/Gemini, Bedrock, Azure). Vendor failover is your design, not your incident.
Reliability & observability: OTel-native tracing (Grafana/Tempo stack), per-turn latency attribution across telephony/ASR/LLM/TTS, automated incident response and self-healing. You'll act as incident commander for infrastructure and write the runbooks you'd want at 3 a.m.
Cost engineering: Cost-per-minute is an SLO here. We cut per-mi

📌 Lead DevOps Engineer (Bengaluru)
🏢 Skit.ai
📍 Bengaluru