Description

Amazon is looking for a Senior Investigation Specialist with a strong background in transportation fraud investigations, risk management, and advanced data-driven problem resolution. In this role, the Senior Investigation Specialist will lead complex investigations, mentor junior investigators, and work cross-functionally with stakeholders to build trust-based relationships in order to investigate sophisticated fraud patterns, address critical escalations, and design long-term systemic solutions that protect Amazon's transportation network and deliver a world-class customer experience. In this role, the Senior Investigation Specialist will own end-to-end investigation workflows related to Related Account Detection, drive process improvements, and influence program strategy through data insights.

Work from Office Role (RTO5, M-F)
Investigation experience required

Key job responsibilities

Own and drive end-to-end investigations of sophisticated fraud and abuse patterns, including multi-hop related account networks, with minimal guidance




Pull and synthesize data from multiple databases (using Excel, SQL, Access, and/or other data management systems) to perform deep-dive analysis, identify trends, and produce actionable insights
Coach and mentor Investigation Specialists on investigation methodology, SOP adherence, and quality standards
Identify root causes of defects, design and implement process improvements, and develop recent SOPs that drive efficiency in Amazon's transportation operations
Proactively identify emerging fraud and abuse trends, quantify business impact, and recommend mitigation strategies to leadership
Partner with cross-functional teams to drive investigations to resolution; serve as the escalation point for complex cases
Consistently exceed productivity and quality targets while helping define team-level benchmarks
Create investigation narratives, present findings in review forums, and lead strategic projects including automation and to

📌 Investigation Specialist II (Bengaluru)
🏢 Amazon
📍 Bengaluru