Picture yourself brightening someone’s day. When you join our Hotels team,
that’s exactly what you’ll do every time you come to work The Reservation
Supervisor / Team Leader takes responsibility for the group's sales and planning
functions, as well as managing and leading the hotel’s reservations team. As
a Reservation Supervisor / Team Leader, you’re not just helping manage the
hotel’s reservations operations – you’re spreading the light and warmth of
hospitality by delivering memorable experiences that make the stay for every
guest.
RESPONSIBILITIES
Here’s what you’ll do during a typical day:
* Support daily reservations operations: Assist in managing room inventory and
availability, group blocks and rooming lists, cut-off dates, rate
restrictions, occupancy strategies, and system usage
* Coordinate group reservations: Process rooming lists, billing requirements,
and special requests, and facilitate communication of relevant information
between meeting planners, housing bureaus, and internal departments
* Assist with revenue optimization: Monitor reservations activity and support
rate and occupancy strategies to maximize revenue
* Provide reservations support: Handle reservation requests and provide
service to team members and customers as needed
* Support department operations: Assist with departmental projects, prepare
reports, and provide administrative support to reservations leadership
* Inspire and develop the team: Supervise and support team members, monitor
performance, provide coaching, and foster a positive and productive work
setting
QUALIFICATIONS
At Hilton, our core values define what it takes to succeed here and guide the
qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense of Ownership and
accountabil