The India Easy Ship (ES) business team strives to deliver the best seller
experience for small, medium and large businesses who wish to partner with
Amazon on it's marketplace and shipping offerings. With this mission in mind,
the team is looking to hire an analytical-minded, outcome-oriented Sr. Program
Manager to support the Trans and Performance charters for IN ES.

Key job responsibilities
- Own the Program(s) end to end, define and achieve KPIs; Drive performance
improvement initiatives.
- Develop and monitor program metrics to identify potential issues in last mile
deliveries.
- Identify patterns of defects that will help us build initiatives to reduce
defects at scale.
- Ability to pull data and perform deep-dives and root-cause analysis as needed.
- Lead initiatives to identify and eliminate root causes of defects in order to
reduce defects and improve the delivery experience for Amazon customers.
- Excellent communication, both verbal and written to regularly provide business
updates during weekly/monthly/quarterly reviews.




- Communicate with stakeholders to share regular updates, resolve blockers and
deliver programs/initiatives on time.
- Work within various time constraints to meet critical business needs, while
measuring and identifying activities performed and ensuring service requirements
are met.
- Must be able to systematically escalate problems or variance in the operating
plan to the relevant owners and teams and follow through on the resolutions to
ensure they are delivered.

A day in the life
- Partner cross functionally across Operations, Product, Analytics, Account
Management and Seller Services teams to drive improvements for the seller
- Deep-dive to identify inherent gaps and trends/patterns in Pick-up Operations
and Performance Actions and drive programmatic actions based on derived insights
- Partner with Tech teams to identify, ideate and develop solutions that can
lead to step-changes in terms of a seller's pickup experience
- Track and

📌 Sr. Program Manager, IN Easy Ship (Bengaluru)
🏢 Amazon
📍 Bengaluru