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Senior Business Analyst - Application Support

WHO WE ARE

Duck Creek Technologies is the intelligent solutions provider defining the
future of the property and casualty (P&C;) insurance industry. Our contemporary SaaS
platform enables insurers to run agile, cloud-based operations and deliver
better customer experiences.
Duck Creek is a flexible-first company, offering employees autonomy in how they
manage their work. As part of our Flying Together approach, we are thoughtfully
increasing opportunities for in-person collaboration by focusing on hiring in
designated locations. This role is aligned to a specific location, and you’ll
partner with your leader to participate in meaningful in-person moments that
support team connection and collaboration.

ABOUT VISTA

Duck Creek Technologies is a portfolio company of Vista Equity Partners, a
global investment firm that partners with mission-critical enterprise software
and technology-enabled businesses to drive growth and operational excellence. As
part of a Vista portfolio company, you’ll work in an environment backed by deep




expertise, long-term investment, and a strong commitment to building
market-leading businesses and meaningful careers.

POSITION OVERVIEW

As a Senior Business Analyst within the Application Support team, you will serve
as the functional subject matter expert for Duck Creek Reinsurance (DCR). You
will own the end-to-end analysis and resolution of complex client issues,
translate reinsurance business needs into effective application solutions, and
drive continuous improvement in service quality and product performance. Working
closely with clients, functional consultants, Product, Engineering, and Cloud
Operations, you will act as a trusted advisor, support releases and change
initiatives, mentor less-experienced analysts, and help ensure strong customer
outcomes.

WHAT YOU’LL DO

* Provide expert-level functional support for DCR and own complex client issues
end-to-end, serving as the primary functi

📌 Senior Business Analyst (Bengaluru)
🏢 Duck Creek Technologies
📍 Bengaluru