Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service
identifying and solving issues within multiple components of critical business
systems.
Must have skills : Informatica Intelligent Cloud Services
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software
detective by proactively identifying and resolving issues across various
components of essential business systems. This role requires a dynamic approach
to troubleshooting, ensuring the smooth operation of critical applications. The
engineer collaborates with different teams to maintain system stability and
performance, continuously monitoring and analyzing system behavior to prevent
disruptions and enhance overall service quality.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.




- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple
teams.
- Coordinate with stakeholders to ensure timely resolution of application issues
and minimize business impact.
- Mentor junior team members by sharing knowledge and best practices to foster
professional growth.
- Continuously evaluate and improve support processes to enhance efficiency and
service delivery.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Informatica Intelligent Cloud Services.
- Experience in cloud-based data integration and management solutions.
- Solid problem-solving skills with the ability to analyze complex system
issues.
- Familiarity with monitoring tools and incident management processes.
- Ability to work collaboratively in a multi-disciplinary team environment.
- Excellent communication skills to effectively interact with technical and
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📌 Application Support Engineer (Chennai)
🏢 Accenture
📍 Chennai