Req ID: 388467
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Application Support & Maintenance - Healthcare Provider - Clinical EHR/EMR Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
"Responsibilities:
• Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs; perform root cause analysis for recurring issues.• Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.• Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.• Stakeholder & Vendor Coordination:



Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.• Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements
Skillset Description-
• Mandatory Skill Set: Experience working within the US Healthcare Provider domain, with a robust understanding of hospital workflows and operational support.• Provide L2/L3 production support for EMR, EHR, HIS, and other healthcare applications, ensuring high availability, stability, and system reliability.• Monitor application performance, investigate incidents, troubleshoot issues, and resolve problems within defined SLA targets.• Manage Incident, Request, Problem, Change, and Release Management

📌 Application Support (Noida)
🏢 NTT DATA Services
📍 Noida