At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each current addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision:
“To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.”
Meazure Learning was established when testing industry giants ProctorU and Yardstick joined forces in 2020. Our goal is to better serve both our higher-ed and professional testing clients by creating the most comprehensive and transformative full-service online test development and delivery solution on the market. As the demand for remote proctoring has grown, we’ve expanded our footprint to 16 offices in 8 countries, staffed by the largest certified proctor and support workforce in the world.
Meazure Learning uses technology to make education accessible to all regardless of ability or location while building trust in the expansion of access to education. Our team is responsible for building and supporting digital solutions trusted by over 1,000 institutions in 129 countries who administer over 2,000,000 exams per year, and we are continuing to grow
The Role:
The Senior Shared Services Associate provides advanced administrative support to internal teams, clients, and candidates. This role plays a key part in ensuring operational excellence across exam administration, billing, and service delivery by managing complex tasks, resolving escalated issues, and contributing to process improvement initiatives. The Senior Associate also acts as a mentor and escalation point within the Shared Services team.
The Responsibilities:
• Serve as a subject matter expert and first point of contact for high-level or complex inquiries.
• Monitor, troubleshoot, and resolve Zendesk ticket inquiries, including those requiring escalation.
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