Requisition Number: 105454
Principal Engineer-Network
Location: The role will be a hybrid position, Delhi NCR, Hyderabad, Bangalore, PuneShift: US Aligned hours-night shift.Insight at a Glance

14,000+ engaged teammates globally
$8.2 billion in revenue in 2025
Certified as a Outstanding Place to work in 9 Countries in 2025
Fortune 500 Company (No. 447) in 2025
Received 25+ industry and partner awards in the past year

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

Job SummaryEngineers will utilize knowledge, skill and process to resolve client issues, while meeting all SLA targets, participating in continuous improvement processes, and utilizing Insight-provided tools and systems.



Engineers are expected to participate in ITIL processes Incident, Problem, Request, Change, and will author and update knowledge articles and repeatable procedures to ensure junior teammates can independently resolve 80% of incident, without requiring escalation.
Roles and Responsibilities

Serve as a senior technical escalation resource to junior teammates.
Follows and reviews processes and procedures. Identify and correct gaps, recommend corrections. Fulfill technical engineering role as client and business needs demand.
Mentor and coach engineering and technical level resources. Helps to develop service catalog. Conducts and presents knowledge transfer on regular cadence.
Provides technical resolution or request fulfillment of assigned tickets.
Drives problem management to reduce incident volumes due to recurrent issues.
Creates and updates knowledge articles to aid in incident resolution, and request fulfillment efforts.
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📌 Principal Engineer (Gurugram)
🏢 Insight Enterprises
📍 Gurugram