Req ID: 352237

NTT DATA strives to hire exceptional, innovative and passionate individuals who
want to grow with us. If you want to be part of an inclusive, adaptable, and
forward-thinking organization, apply now.

We are currently seeking a ERP Advisor to join our team in Bangalore, Karnātaka
(IN-KA), India (IN).

Role
Own complex delivery on the Customer Service stack in Dynamics 365. Lead design
and hands-on implementation of extensible features, integrations, and
automations; enforce ALM/CI-CD and best practices across multiple environments
and teams.

Responsibilities

Deliver end-to-end features in Customer Service: Case/Queue/Routing, Omnichannel
for Customer Service (voice/chat/digital), Customer Service Workspace,
Knowledge, SLAs/Entitlements, Timeline/Activities, Email/Templates, Macros &
Agent Scripts.

Design and implement customizations: Model-driven Power Apps, Dataverse schema
(tables, relationships), forms/views/business rules, JavaScript/TypeScript form
scripting, PCF (React/TS), plugins/custom workflow actions (.NET/C#), and Power
Automate flows.





Integrate with enterprise systems (Azure Functions/Service Bus/Logic Apps, API
Mgmt, CTI via Channel Integration Framework); ensure secure, scalable contracts
and error handling.

Set up and govern solution layering (managed/unmanaged), ALM, and CI/CD (Azure
DevOps/GitHub) across Non-Prod → Prod; implement automated tests and quality
gates.

Drive performance, telemetry, and supportability (Application Insights,
diagnostics), and data/security model (roles, teams, field-level security,
auditing).

Champion Copilot and AI features (summarization, suggested replies, case
classification) and responsible-AI usage.

Mentor engineers, review PRs, create technical specs/decision records, and
collaborate with Product, Architecture, and Support.

Requirements

10+ years building on Dynamics 365/Dataverse, with deep Customer Service &
Omnichannel delivery; robust .NET/C#.

Expert in Power Platform (Power Apps, Pow

📌 ERP Advisor (Bengaluru)
🏢 NTT DATA Services
📍 Bengaluru