Here at Appian, our values of Intensity and Excellence define who we are. We set
high standards and live up to them, ensuring that everything we do is done with
care and quality. We approach every challenge with ambition and commitment,
holding ourselves and each other accountable to achieve the best results. When
you join Appian, you’ll be part of a passionate team dedicated to accomplishing
hard things, together.

Job Description:

ABOUT THE TEAM

Our Engineering team is revolutionizing how Appian resolves customer issues by
building AI-powered diagnostic tools and internal platforms that dramatically
reduce resolution time. We combine deep technical expertise with AI innovation
to empower support engineers to identify root causes faster, ensuring our
customers experience uninterrupted business-critical operations. This team
operates with high autonomy and directly impacts customer satisfaction and
retention across Appian's enterprise client base.

THE CHANCE

Appian is at an inflection point where intelligent automation meets customer
success,



and we need a technical leader who can architect and ship the next
generation of diagnostic platforms. This role exists because our growing
enterprise customer base demands faster, smarter issue resolution, and AI agents
are the key to unlocking that scale. You will shape both the technical direction
and the team culture while delivering tools that become essential to how Appian
supports thousands of mission-critical deployments worldwide.

WHAT YOU'LL DO

* Lead the design and delivery of a scalable AI-powered triage platform that
reduces mean time to resolution by leveraging AI agents, LangChain
frameworks, and intelligent diagnostics
* Lead the engineering team building AI-powered diagnostic tools that cut
customer issue resolution time in half while scaling a platform that empowers
support engineers across the globe.
* Architect quarterly releases of diagnostic tools on AWS infrastructure,
balancing innovation velo

📌 Manager Software Development (Chennai)
🏢 Appian
📍 Chennai