Overview
Lead and coach AI Workforce Specialists to drive Microsoft AI Business Solutions conversations focused on:
• M365 Copilot
• Copilot Studio
• Copilot Chat
• Agents
• M365 Portfolio
Responsibilities
Key Responsibilities
1. Coach High-Performing AI Workforce Specialists
• Develop specialist selling skills.
• Improve customer engagement quality.
• Help sellers create stronger business cases and executive conversations. [FY27 Manager - ABS | PowerPoint]
2. Drive Consultative Selling Excellence
• Coach teams on discovery and active listening.
• Help uncover customer business priorities.
• Align multiple stakeholders beyond IT and technical teams. [FY27 Manager - ABS | PowerPoint]
3. Build Business Value & ROI Stories
• Coach specialists to quantify business outcomes.
• Create compelling business cases.
• Secure business decision maker sponsorship. [FY27 Manager - ABS | PowerPoint]
4. Operational Rigor & Execution
• Improve MSX hygiene.
• Drive high-quality consumption and adoption plans.
• Reduce execution variability across the specialist team.
• Scale best practices across the organization. [FY27 Manager - ABS | PowerPoint]
5. Lead AI Workforce Transformation
• Position AI-ready productivity and security.
• Drive adoption of Copilot, Agents, and AI Workforce solutions.
Help customers move from experimentation
Qualifications
Leadership & Coaching
• Seller coaching
• Talent development
• Performance enablement
• Community leadership
• 15 yrs of experience
Consultative Selling (L400)
• Discovery
• Active listening
• Situational fluency
• Executive engagement
• Value selling
Business Acumen (L300)
• Business case development
• ROI modeling
• Outcome-based selling
• KPI definition and measurement
AI Workforce Expertise
Deep understanding of:
• Microsoft 365 Copilot
• Copilot Studio
• Agents
• AI Productivity
• Security for AI adoption
• M365 Portfolio