Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team,
that’s exactly what you’ll do every time you come to work You will manage the
daily operations of the front office and guest services teams, ensuring that all
guests receive outstanding service. You will manage check-in and check-out
processes, resolve guest concerns, and lead a team of front desk agents and
guest service representatives to meet the hotel’s service standards. As a Front
Office Team Leader, you’re not just managing daily front office operations –
you’re spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.

RESPONSIBILITIES

Here’s what you’ll do during a typical day:

* Oversee daily front office operations: Overseeing Front Office activities,
including guest service, registration, room inventory, and adherence to
policies and standards
* Monitor and elevate service: Assist in tracking guest satisfaction,
addressing service issues,



and guiding the team to implement improvements
that enhance the guest experience
* Support revenue initiatives: Assist in promoting hotel services and
executing up-selling tactics to drive room occupancy and revenue growth
* Facilitate team knowledge: Provide regular updates and training to ensure
the team is well-informed of hotel offerings, services, and local attractions
* Delight our guests: Welcome guests, respond to inquiries, and resolve
concerns promptly to uphold service standards
* Oversee VIP guest experience: Review VIP reservations and ensure an elevated
and seamless check-in and check-out experience
* Inspire and develop the team: Supervise and support front office team
members, monitor performance, provide coaching, and foster a positive and
productive work workplace

QUALIFICATIONS

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the
qualities we look for in every team m

📌 Front Office Team Leader (India)
🏢 HILTON
📍 India