• This role is responsible to follow-up with Default customer for Recovery of over-due amount as per the Allocation
• For any unresolved cases, the incumbent needs to decide on the most value added mode of follow-up; adopt different strategies for the collection at different point of time; work on having the customers being treated well during the Overdue Follow up; Motivate the customers to make On Time Repayment; Trace out the absconded default customers and initiate recovery process
• SIZE OF THE ROLE
FINANCIAL SIZE
NON-FINANCIAL SIZE
• Portfolio – 350 + accounts with arrear of 70+ lacs
• NA
• KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Business
• Follow up with the customers to collect the repayment from the customer
• Convince the customers to make the repayment,
take PTP’s and follow up
• Update the status of the repayment to branch staff
• Update the details of the interaction with the customer in the Software
• Issue the Receipt to the customer and deposit the amount with the Cashier
• Communicate the customers about the consequences of non-payment
• Trace out of absconded default customers and initiate recovery process
• Initiate the Legal process in case of Non-Repayment based on the Document available with the organization
• Manage collection process and legal guidelines; Initiate the process of reporting full details about non-payment customers for action plan and maintain the Monthly Collection Target is met
• Ensure that the Monthly individual collection target is met
Customer
• Interact with the customers politely, Convince the customer to make the repayment
• Maintain fair collection practices while dealing with customers
• One should contact people other than the custo
📌 Officer -Micro banking Collections-Karnataka (Thiruchendur)
🏢 Ujjivan Small Finance Bank
📍 Thiruchendur
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