Customer Support Specialist1
Job Description: Customer Support Engineer (JavaScript Knowledge is mandatory)
ERP / Functional Knowledge
Understanding of ERP concepts such as AP and SO
Ability to understand customer business processes and translate them into system requirements.
Basic understanding of SQL/database concepts would be a plus
Customer Support
Handle customer-reported issues from initial investigation through resolution.
Analyze support tickets, reproduce issues, identify root causes, and provide workarounds or solutions.
Communicate clearly with customers regarding issue status, findings, and expected resolution.
Integrate front-end applications with RESTful APIs and backend services.
Write clean, maintainable, and well-documented code following best practices.
2–4 years of professional experience in JavaScript development & Support.
Experience working with REST APIs and JSON.
Basic understanding of AI/ML concepts and modern AI technologies such as Large Language Models (LLMs)
Strong analytical, debugging, and problem-solving skills.
Positive communication and collaboration skills.

📌 Customer Support Specialist (Pune)
🏢 Jade Global
📍 Pune