At PayU, we are a passionate and innovative team dedicated to revolutionizing
the payments industry. As a global leader in fintech, we provide cutting-edge
payment solutions to empower merchants and businesses of all sizes. Our
collaborative work culture thrives on innovation, creativity, and excellence in
delivering value to our merchants. Join us on our journey to create seamless,
reliable, and secure payment experiences for our growing network of partners.
About the Role:
We are looking for a energetic and results-oriented Key Account Manager - Sales to
lead the acquisition and servicing of merchants onboarded through online
platforms. The role demands a proactive approach to ensuring a seamless
onboarding experience, cultivating long-term relationships with merchants, and
driving adoption of PayU's diverse payment solutions. As a Key Account Manager,
you will be the primary point of contact for merchants and play a crucial role
in resolving their queries and enhancing their operational experience.
Responsibilities:
* Business Development: Initiate,
negotiate, and close new business proposals
with merchants to achieve sales targets and expand the merchant base.
* Onboarding Support: Facilitate a smooth onboarding journey for merchants,
providing guidance and resolving any roadblocks they encounter during the
registration process.
* Merchant Servicing: Act as the go-to person for merchants, addressing their
sales-related, operational, and basic lifecycle management queries with
professionalism and efficiency.
* Cross-Functional Collaboration: Work closely with internal teams, such as
product, operations, and support, to ensure a cohesive approach to resolving
merchant challenges and improving service quality.
* Cross-Selling PayU Products: Identify opportunities to introduce and promote
PayU's diverse range of products to merchants, enhancing their experience and
driving additional business value.
* Customer Retention and Engagement: Build and m