3P Incident Commander – Job Description

About Providence:

At Providence, we are grounded in our goal to serve all as we engineer for the
future of healthcare. Our team builds the tech to enable our caregivers to
deliver better healthcare outcomes and enhanced continuity of care. We focus on
engineering, modern infrastructure, data intelligence, cloud, digital
innovation, skilled services, cyber security and application development &
support.

Providence Global Innovation Center, launched in Feb 2020, is the first
development and innovation center of Providence outside the United States.
Providence is a $25B organization and is one of the largest health systems in
the United States. At Providence, our 119,000 caregivers (employees) serve in 51
hospitals, 1,085 clinics and provide a comprehensive range of health and social
services across Alaska, California, Montana, New Mexico, Oregon, Texas and
Washington.

Providence GIC will help achieve our vision of health for a better world and be
at the forefront of innovation in the healthcare industry. We will have focused




efforts around healthcare technology and play a vital role in driving digital
transformation. In addition, we will enable improved patient outcomes and
experiences, caregiver efficiency, and running the business of Providence at
scale.

Providence Global Center recently launched in Hyderabad, India as Global
Capability Center for Providence looking to leverage the India talent to help
meet our global vision and scale our Information Services and products to the
world of Cloud.

What will you be responsible for?

* Lead End to End Major incident management process effectively.
* Drive structured troubleshooting, escalation, and decision making during high
pressure situations.
* Clear stakeholder & leadership communication.
* Accountable for the overall quality of the process and in compliance with the
procedures, data models, policies, and technologies associated with the
process.
* Ensure creation o

📌 Sr Service Engineer (Hyderabad)
🏢 PROVIDENCE GLOBAL CENTER
📍 Hyderabad