Job Track Description:

* Performs tasks based on established procedures.
* Uses data organizing and coordination skills to perform business support or
technical work.
* Requires vocational training, certifications, licensures, or equivalent
experience.

General Profile

* Expands skills within an analytical or operational process.
* Maintains appropriate licenses, training, and certifications.
* Applies experience and skills to complete assigned work.
* Works within established procedures and practices.
* Works with a moderate degree of supervision.

Functional Knowledge

* Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

* Understanding of how teams integrate and work best together to support the
achievement of company goals.

Impact

* Impacts a team, by example, through the quality service and information
provided
* Follows standardized procedures and receives moderate supervision and
guidance.

Leadership

* Has no supervisory responsibilities.
* Manages own workload.

Problem Solving





* Uses existing procedures to solve standard problems without supervisory
approval.

Interpersonal Skills

* Exchanges information and ideas effectively.

Responsibility Statements

* Monitors applications and processes and assists with remediation steps.
* Follows documented process for daily activities
* Assists with researching anomalies in production processes.
* Performs actions based on business/operational needs and prepares system
reports.
* Assists with incident management and support requests.
* Works with support teams to define root cause and replicate issues.
* Verifies setting stability.
* Performs daily tasks competently.
* Performs other duties as assigned.
* Complies with all policies and standards.

Through our dedicated associates, Conduent delivers mission-critical services
and solutions on behalf of Fortune 100 companies and over 500 governments -
creating exceptional outcomes for our clients and the millions o

📌 IT Operations Associate II (India)
🏢 Conduent
📍 India