Prime Video Experience Technology is seeking a skilled Live Ops Support Engineer
to drive technical excellence and ensure seamless operational support for our
critical systems. You'll play a key role in maintaining and improving the
reliability of our core technology infrastructure for Prime Video.

Key job responsibilities
- Provide technical support for Prime Video's core technology systems
- Troubleshoot and resolve complex technical issues
- Develop and maintain support scripts and documentation
- Collaborate with cross-functional teams to improve system reliability
- Perform root cause analysis and implement preventive measures

A day in the life
- Monitor system performance and respond to critical incidents
- Conduct in-depth technical investigations
- Create and update technical documentation
- Engage with internal stakeholders to resolve escalated technical challenges

About the team
Prime Video Experience Technology supports the backbone of our streaming
technology. We're a energetic team committed to delivering world-class technical




solutions that power millions of customer experiences globally. Our culture
emphasizes innovation, collaboration, and continuous improvement. Basic
Qualifications: - 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience communicating technical details verbally and in writing
- Experience coordinating cross-functional inputs, meeting deadlines, and
effectively managing competing priorities
- Minimum experience of 1 year in a Level-2 role with exposure to ticket
creation and escalation, including incident management and metrics reporting
- Exposure to AI-powered tools for diagnostics, triage, or operational support
- Proven ability to perform root cause analysis and drive corrective actions
that prevent recurrence Preferred Qualifications: - Knowledge of networking
protocols such as HTTP, DNS and TCP/IP
- Knowledge of AWS or cloud technologies
- Understanding of video enc

📌 Live Ops Support Engineer, Prime Video Experience Technology (Hyderabad)
🏢 Amazon
📍 Hyderabad