Req ID: 380707
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Tcom - Network Support Senior Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN)."Key Responsibilities • Advanced Incident & Problem Resolution: Resolve UC and VC issues escalated from the L1 team; perform root cause analysis (RCA) and implement corrective and preventive actions. • Configuration & Administration: Administer Cisco Unified Communications Manager (CUCM), Unity Connection, and Cisco Emergency Responder for user configuration, dial plan updates, and voicemail setup; configure and maintain SIP trunks, H.323 gateways, and SRST for remote sites. • Video Conferencing Support: Administer Cisco Webex video endpoints, perform room-system configuration and health checks, and troubleshoot video quality issues and scheduling integrations (Exchange/Outlook). • Monitoring & Reporting:



Monitor UC and VC systems through dashboards; produce performance and capacity reports; use call accounting tools (Microcall, ClearView, Telemate) to extract data and prepare usage and cost reports (training provided). • Change & Release Management: Implement approved UC/VC changes, software updates, and firmware patches within designated maintenance windows. • Documentation & SOP Development: Create and maintain accurate Knowledge Base articles and SOPs to support L1 operations and audit requirements. • Vendor Collaboration: Engage OEM vendors (Cisco TAC, SPOK, Mitel) for support cases and escalations through to resolution. Required Skills & Experience • Hands-on experience with Cisco UC platforms: CUCM, Unity Connection, and Cisco Emergency Responder (CER). • Experience administering Cisco Webex devices and Control Hub (Microsoft Teams Rooms knowledge is a plus). • Robust understanding of VoIP protocols (SIP, RTP, H.323) and dial

📌 Tcom - Network Support Senior Analyst (Bengaluru)
🏢 NTT DATA Services
📍 Bengaluru