About Responsive

Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Learn more at responsive.io.

About The Role

Responsive is looking for a product-minded Senior Software Engineer with strong technical leadership skills and a passion for architecting and building scalable, high-performance solutions. This is an opportunity to lead technical initiatives, mentor junior engineers, and contribute to the growth of a top-tier SaaS company in a fast-paced, innovative environment.

What You’ll Be Doing

• Technical Troubleshooting: Investigate and resolve complex, multi-layered issues across application, integration, data,



and setting tiers to maintain high platform availability and customer trust.
• Root-Cause Analysis: Reproduce edge cases, analyze system logs, perform deep-dive diagnostics, and engineer long-term fixes while documenting clear post-mortems and preventive measures.
• Customer Advocacy & Communication: Serve as a trusted technical advisor by delivering clear, empathetic, and timely updates to customers through written and verbal channels.
• Incident & Priority Management: Evaluate business impact and urgency across multiple active cases, efficiently prioritizing workload and driving high-severity incidents to swift resolution.
• Cross-Functional Collaboration: Partner closely with Engineering, Product, QA, DevOps, and Customer Success teams to champion product fixes, streamline workflows, and elevate the overall user experience.
• Technical Knowledge Sharing: Identify documentation gaps and author hi

📌 Senior Software Engineer (Coimbatore)
🏢 Responsive
📍 Coimbatore