NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech Senior Associate to join our team in Pune, Mahārāshtra (IN-MH), India (IN).Roles & Responsibilities:
Hands-on experience to configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
Hands-on experience with monitoring, network diagnostic and network analytics tools
Monitor performance and ensure system availability and reliability.
Monitor system resource utilization, trending, and capacity planning
Should have good technical troubleshooting skills to resolve issues.
Understanding of the OSI or TCP/IP model and routing protocols.
Should liaise with vendors and regional teams for problem resolution.
Timely updates to all the stakeholders on the pendency, ongoing and Critical issues.
Adherence to the defined process and polices to meet the KRI and deadline.
Follow the escalation matrix wherever required.
Ability to learn and adapt new technologies for effective deliverables.
Requirements:
Bachelor’s degree from an authorized university.
CCNA & CCNP or higher (CCIE data centre infra)
Minimum 2yrs of exp for L1 position and 3-4 yrs of exp for L2 position.
Good Communication Skills (Written & Spoken) in English
Basic understanding of ITIL Framework is a must (CHG mgmt., Problem mgmt., incident mgmt.)
Knowledge on ticketing tool preferrable ServiceNow.
Willingness to work in rotational shifts 24*7 environment.
Travel including overnight domestic may be required.About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatc
📌 Field Tech Senior Associate (Pune)
🏢 NTT DATA Services
📍 Pune
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