Req ID: 375374

NTT DATA strives to hire exceptional, innovative and passionate individuals who
want to grow with us. If you want to be part of an inclusive, adaptable, and
forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Representative to join our team in
Noida, Uttar Pradesh (IN-UP), India (IN).

General Duties and Responsibilities:

In these roles, you will be responsible for:

Provide exceptional IT Service Desk support, guidance, and training to end-users
for various IT devices, applications, or processes.
Record, Update, and Escalate Support issues to the next level promptly.
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance.
Engage in discovering current IT business tools to support our business users and
our internal IT Team.
Seek, Suggest, Evaluate, and implement process and technology improvements.
Willing to learn grow in other IT Business areas
Requirements for this role include:

Excellent English written and verbal communication skills.




Exceptional customer service skills.
Great Team player
24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS,
iOS, Android, Google Suite and Microsoft Environment)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75%
of the Fortune Global 100. We are committed to accelerating client success and
positively impacting society through responsible innovation. We are one of the
world's leading AI and digital infrastructure providers, with unmatched
capabilities in enterprise-scale AI, cloud, security, connectivity, data centers
and application services. our consulting and Industry solutions

📌 Helpdesk Senior Representative (Noida)
🏢 NTT DATA Services
📍 Noida