Join Us as a Customer Delivery Analyst

Are you ready to make a significant impact in an cutting-edge environment? At
ORBCOMM, we're looking for a Customer Delivery Analyst who can transform complex
operational data into meaningful insights that improve performance,
decision-making, and customer experience.

If you thrive at the intersection of data, technology, and operations and enjoy
turning business questions into actionable solutions, we'd love to hear from
you.

Why You'll Love Working Here

As a member of the Customer Delivery team, you'll support key functions across
Customer Experience, Technical Operations, Order Management, Planning, Strategic
Sourcing, and more. You'll help design and implement KPIs, automate reporting,
and integrate operational data into ORBCOMM's organizational Data Lake.

Your work will help turn business data into action, improve visibility across
Customer Delivery, and shape processes that support scalable growth.

This role is based out of our Hyderabad, India hub and operates within ORBCOMM's
hybrid work environment.

What You'll Do





Data Analytics & Reporting

* Utilize enterprise data sources, including ERP, CRM, PLM, and operational
systems, to create dashboards and visualizations for leadership and
operational teams.
* Develop, monitor, and refine KPIs supporting Customer Delivery performance,
forecast accuracy, and operational execution.
* Build and automate reporting solutions using Excel, Power BI, Microsoft
Fabric, SQL, and other analytics tools.
* Support the integration of operational data and reporting into ORBCOMM's
organizational Data Lake.

Operational Insights & Support

* Analyze order fulfillment, supply chain performance, and customer delivery
metrics to identify trends, risks, and improvement opportunities.
* Investigate data anomalies, validate system data, and support root-cause
analysis.
* Translate data into actionable insights for Customer Delivery, Planning,
Logistics, and other cross-functional teams.
* Pro

📌 Customer Delivery Analyst (Hyderabad)
🏢 ORBCOMM
📍 Hyderabad