Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and
services. Support the infrastructure service management lifecycle, ensuring
client satisfaction and management of risk to services. Provide operational
support, ensuring production systems and devices are online and available.
Must have skills : Critical Incident Management
Valuable to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an IT Service Management Representative, a typical day involves overseeing
the delivery and smooth operation of IT production systems and services. This
role requires continuous monitoring to ensure that infrastructure services
remain available and reliable. The individual supports the entire lifecycle of
service management, addressing any operational challenges promptly to maintain
client satisfaction and mitigate risks associated with service disruptions.
Collaboration with various teams to coordinate activities and ensure seamless




service delivery is a key aspect of the daily routine.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple
teams.
- Lead efforts to improve service delivery processes and enhance operational
efficiency.
- Facilitate communication between technical teams and stakeholders to ensure
alignment on service objectives.
- Mentor junior team members to support their professional growth and
development.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Critical Incident Management.
- Strong analytical skills to assess and resolve complex incidents effectively.
- Experience in coordinating cross-functional teams during incident resolution.
- Ability to manage risk and ensure complia

📌 IT Service Management Representative (Bengaluru)
🏢 Accenture
📍 Bengaluru