[https://www.five9.com/sites/default/files/2025-02/five9-logo.svg]

Join us in bringing joy to customer experience. Five9 is a leading provider of
cloud contact center software, bringing the power of cloud innovation to
customers worldwide.

Living our values everyday results in our team-first culture and enables us to
innovate, grow, and thrive while enjoying the journey together. We celebrate
diversity and foster an inclusive setting, empowering our employees to be
their authentic selves.

The Applied Research Scientist – Voice of the Customer (VOC) - will participate
in applied research necessary for the success of Five9’s Voice of the Customer
(VOC) AI Agent software platform. Our AI agent platform provides customers with
fully autonomous self-service agents for customer support, sales, and services
use cases in the contact center. Our Voice of the Customer (VOC) component of
this platform analyzes conversations with human agents, and uses them to
generate insights, analytics and instructions and operating procedures for AI
Agents.



In other words – we use our human agent data to train AI agents. This is
one of the hottest areas of application for AI Agent technology

The Applied Research Scientist is responsible for conceiving of algorithms,
prompts, clustering and aggregation technologies, agentic systems, and so on,
and then running experiments to validate correctness. The applied research
scientist will participate in experiment design, execution, results evaluation,
documentation, and iteration. They will work on metric definitions and
measurement techniques. They will participate in data collection and creation of
golden data sets for experiments. They will also run experiments evaluating the
performance of different LLMs, including small language models and open weight
models. The applied research scientist will also perform fine tuning of models
(typically small language models) and evaluate their performance.

The work of the applied research scienti

📌 Senior Applied Research Scientist – Voice of the Customer (Bengaluru)
🏢 Five9
📍 Bengaluru