ARC Support Engineer - L3 ( Switching )

This role has been designed as 'Hybrid' with a requirement that you will work on
average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way
people live and work. We help companies connect, protect, analyze, and act on
their data and applications wherever they live, from edge to cloud, so they can
turn insights into outcomes at the speed required to thrive in today’s complex
world. Our culture thrives on finding new and better ways to accelerate what’s
next. We know varied backgrounds are valued and succeed here. We have the
flexibility to manage our work and personal needs. We make bold moves, together,
and are a force for valuable. If you are looking to stretch and grow your career our
culture will embrace you. Open up opportunities with HPE.

Job Description:

What you'll do:

* Lead and drive troubleshooting on Customer reported issues.

* Isolate Product issue at hardware/software level, replicate customer
environments in lab,



own and document communication among customers,
engineering and provide final fix.

* Be a customer advocate for timely resolution of the problems reported,
understand the environment/network and impact on business.

* Gain in-depth knowledge of the infrastructure and technologies that are
present in customer’s network profile; including their network topology,
features, configurations, and service history, which results in faster
resolution.

* Partners internally with other Services teams to deliver focused support by
participating in Customer reviews, Network trainings and driving critical
issues to resolution.

* Provides technical expertise and guidance during testing, deployment and
operational phases for ARC Customers.

* Participate in tasks such as new product development projects, Knowledge base
creation, trainings, and other documentation activities.

* Products to be supported - Juniper Switching Platforms (EX, Q

📌 ARC Support Engineer (Bengaluru)
🏢 Hewlett Packard Enterprise
📍 Bengaluru