Job summary:
The Seller Support On boarding Associate acts as the primary interface between
Amazon and our business partners.
Associate are dedicated towards helping new seller get on-boarded on A.IN
platform, the success measure is not just launching seller but more focused on
how do we enable them to be successful on A.IN platform. The Seller Support
Associate will be responsible for providing timely and accurate operational
support to Merchants selling on the Amazon platform. The successful candidate
has an immediate, distinct effect on the experience of customers of Amazon,
making a strong record of customer focus a high standard for the role. A Seller
Support on Boarding Associate is expected to address chronic system issues,
provide process improvements, develop internal documentation, and contribute to
a team environment, all while adhering to service level agreements for phone
and/or email cases.
Key job responsibilities:
SHIFT REQUIREMENTS (24/7) The Seller Support Onboarding Associate acts as the
primary interface between Amazon and our 3rd party sellers,
providing phone
and/or e-mail support governed by internal service level agreements.
The Seller Support Onboarding Associate will be responsible for on-boarding New
Selling partners to the Amazon .IN platform and also providing timely and
accurate operational support to 3rd party Sellers on the Amazon platform.
This is a purely calling-based role where the employee connects with sellers
daily over the phone to guide and onboard them onto the platform.
The successful candidate has an immediate, distinct effect on the experience of
customers of Amazon, making a strong record of customer focus a high standard
for the role. A Seller Support on Boarding Associate is expected to address
chronic system issues, provide process improvements, develop internal
documentation, and contribute to a team environment.
Basic qualifications:
Candidate should be a full time graduate (not diploma/distance learning)