Location: Mumbai

About Us

StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As an Manager at StayVista, you will be responsible for driving owner experience, engagement, and process excellence across StayVista. You will work closely with KAMs,



Revenue, Operations, and Product teams to ensure smooth execution of owner-related processes, timely resolution of issues, and continuous improvement in overall owner experience.

About You

• Drive Owner NPS, engagement, and overall owner experience by managing feedback, escalations, and timely resolutions.
• Collaborate with KAMs, Product, Revenue, and Operations to ensure smooth execution of owner-related initiatives.
• Monitor TATs, SLAs, escalations, and key metrics through dashboards and reports.
• Drive Owner App adoption, engagement, recognition, and loyalty initiatives.
• Improve SOPs, processes, trackers, and workflows to enhance efficiency and consistency.
• Identify process gaps and drive continuous improvement and timely closure
• 4+ years of experience in Key Accounts, Account Management, Operations, or similar roles.
• Solid analytical, communication, stakeholder management

📌 Manager - Key Accounts (Mumbai)
🏢 StayVista
📍 Mumbai