Sprinklr is the definitive, AI-native platform for Unified Customer Experience
Management (Unified-CXM), empowering brands to deliver extraordinary experiences
at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps
brands earn trust and loyalty through personalized, seamless, and efficient
customer interactions. Sprinklr’s unified platform provides powerful solutions
for every customer-facing team — spanning social media management, marketing,
advertising, customer feedback, and omnichannel contact center management —
enabling enterprises to unify data, break down silos, and act on real-time
insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help
them deliver consistent, trusted customer experiences worldwide.

JOB DESCRIPTION

About the Role:

We are looking for a highly motivated Lead Software Engineer (Backend) to design
and build scalable and high-performance backend services that power
mission-critical applications. You will play a key role in designing distributed




systems, driving engineering excellence, mentoring team members, and delivering
reliable software at scale.
The ideal candidate is passionate about backend architecture, enjoys solving
complex distributed systems challenges, and has strong hands-on expertise in
Java and contemporary backend technologies.

What You’ll Do

* Design, develop, and maintain highly available, scalable backend services and
distributed systems.

* Architect and implement RESTful APIs and microservices that are secure,
performant, and reliable.

* Drive technical design discussions and influence architectural decisions
across teams.

* Build resilient systems capable of handling large-scale traffic and data
volumes.

* Develop solutions leveraging MongoDB, Kafka, Redis, and related backend
technologies.

* Debug and resolve complex production issues across distributed environments.

* Improve system reliability, observability, pe

📌 Lead Software Engineer (Gurugram)
🏢 Sprinklr
📍 Gurugram