At Cision, we believe in empowering every individual to make an impact. Here,
your voice is heard, your ideas are valued, and your unique perspective fuels
our collective success. As part of our global team, you'll thrive in an
workplace that champions curiosity, collaboration, and innovation, all while
making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic
connections that matter. Whether you're solving complex problems or driving bold
innovations, your growth is our success, and together, we’ll create the
conversations of tomorrow.

Job Summary: The Onboarding & Implementation Consultant in the Customer
Experience organization will be responsible for the efficient and successful
onboarding of all relevant customers across all our platforms in alignment with
the customers’ needs, achieving customer satisfaction ensuring optimal time to
value. The O&I; Consultant will be working closely with the rest of the Customer
Experience team to deliver a world class experience for every customer at every




touchpoint.

Essential Duties And Responsibilities

* Performs customer facing onboarding activities, including but not limited to
customer discovery, desired outcome creation, success planning and in-depth
platform training.
* Performs back-office onboarding activities, including but not limited to new
account activations, platform configuration, keyword/search entry and
refinement.
* Executes against key onboarding KPIs, including key milestone achievement,
response time, time to value, and customer satisfaction.
* Ability to articulate customer desired outcomes and convert into Cision
Customer Success deliverables.
* Continually learning & developing knowledge of all Cision platforms
demonstrating credibility to successfully onboard customers.
* Works in highly consultative manner with customers to determine and
understand their needs and goals to provide tailored guidance in successful
adoption

📌 Implementation Consultant (India)
🏢 Cision
📍 India