About Us
We are a leading digital experience optimization platform that helps businesses improve customer experiences through experimentation, personalization, behavioral analytics, and AI-powered insights.
AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey. Since 2009, we've partnered with 1,000+ global brands - Kering, McDonald's, Ulta Beauty, L'Oréal, Disneyland Paris, and LVMH - and built a global team of 400+ across Europe, North America, and APAC.
Our culture is driven by robust values:
• We bring client satisfaction
• We are impactful
• We go above and beyond
• We live as one team, one dream
We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team,
that's why we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.
About the Role
We are looking for a proactive and customer-centric Technical Support Engineer (French Fluent) to join our global support team. In this role, you will provide technical support to French-speaking and English-speaking customers, resolving product-related queries and technical issues. You will leverage your technical expertise and customer service skills to troubleshoot issues, collaborate with cross-functional teams, and deliver an exceptional customer experience.
Responsibilities
• Handle customer support tickets assigned through a round-robin ticketing system, ensuring timely resolution within defined SLAs.
• Provide expert technical support via email, chat, and phone, addressing complex customer inquiries and troubleshooting product-related issues.
• Collaborate with Development, QA, and Produ
📌 Technical Support Engineer (India)
🏢 Wingify
📍 India