Req ID: 388200

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow developer to join our team in Hyderabad, Telangana (IN-TG), India (IN).
ServiceNow Technical Consultant_Event Management Engineer
Location:
On-site (as required)s
Job Type:
Full time
About the Role:
We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform.
Key Responsibilities:
• Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and industry best practices.
• Provide strong hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
• Strong knowledge of CSM data models, case lifecycle,



and customer workflows.
• Architect and manage real-time integrations with CRM, finance systems, and third-party platforms
• Demonstrate proficiency in REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows.
• Integrate ServiceNow with CRM systems, ERP platforms, financial systems, and external applications.
• Oversee interoperability and ensure seamless data flow across platforms.
• Apply working knowledge of ITSM processes (Incident, Problem, Change, Service Catalog) mapped to ITIL standards.
Required Qualifications:
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• 8+ years of experience in ServiceNow and 4+ years of CSM experience.
• Proven track record of successful ServiceNow implementations in enterprise environments. - 2+ Years
Certifications (Required/Preferred):
• Required:
Should be CIS – CSM certified.
Skills & Compet

📌 ServiceNow developer (Hyderabad)
🏢 NTT DATA Services
📍 Hyderabad