Job Requirements
Role & responsibilities:
- Manage and maintain client information and tracker for projects managed by you which are scheduled for possession
- Address customer inquiries, grievances, and service requests promptly and professionally.
- Collaborate with internal departments (Sales, Projects, Legal, Finance, etc.) to resolve customer issues.
- Contribute to customer-focused process improvements and experience initiatives.
- Contribute to customer-focused process improvements and experience initiatives.
- Monitor, assess, and enhance Customer Satisfaction (CSAT) scores to achieve organizational objectives.
- Handle all customer documentation
- Tracking all documents exchanged with customers at the Site Level
- Assist Customers with account statements or any other paperwork needed for their bank transactions, Possession
- Manage Site Visits
- Manage Customer Escalations at Site
- Handle cancellation retention processes

Possession Planning & Readiness
- Prepare possession strategy and execution plan.
- Develop project-wise possession schedules.




- Monitor milestone-based readiness for each tower and flat.
- Coordinate with all internal stakeholders to achieve possession targets.
- Nair’s flat is checked before visit and flat should b condition with deep cleaned for possession
- If any observations- coordinate with tam to get work done

Work Experience
Skills Required:
- Communication Skills
- Customer Management Skills
- Computer and Excel Skills
- Problem-solving abilities
- Attention to detail
- Time management skills
- Customer centric approach
- Learning and growing ability
- Analytical skills

Benefits
Office Perks
• Office cab/shuttle
• Cafeteria
• Office gym
Professional Support & Learning
• Job and soft‑skill training
• Qualified degree assistance
• Sponsorship for education
• Rewards and recognition
• Course reimbursements
Financial Benefits
• Mobile bill reimbursements
• Performance bonus
• Relocation assistance
• Car lease
• Loyalty discoun

📌 Senior Executive (Mumbai)
🏢 Kalpataru
📍 Mumbai