As a Technical Support Engineer – NSP, NI Services develops and supports the NI
(IP, Optics, FN) portfolio to drive revenue growth, improve customer
satisfaction, optimize resources, and provide guidance to NI RBCs. The Network
Services Platform (NSP) is a distributed system that manages multi-vendor
physical and virtual networks across multiple domains. Network Automation
delivers advanced automation solutions that help customers meet operational
goals as networks become more complex with virtualization and SDN.
RESPONSIBILITIES
* Troubleshoot issues by accessing remote sites, analyzing logs and traces, and
coordinating testing and issue replication.
* Work during customer maintenance windows when required.
* Debug complex installations and resolve advanced product issues using both
standard procedures and creative solutions.
* Collaborate closely with R&D;, Solution Teams, Product Business Units, and
customers to address technical problems and share expertise.
* Lead and resolve complex technical situations such as upgrades, audits,
expansions, multi-vendor issues,
and acceptance testing.
* Ensure timely SLA compliance, maintain accurate trouble-ticket updates, and
lead RCA creation for escalated cases.
* Mentor junior staff, create knowledge articles, and support early-phase
product activities while providing high-level technical guidance.
QUALIFICATIONS
You have:
* Bachelor’s Degree with 8 to 10 Years of Experience in troubleshooting
products of EMS/NMS.
* Post-sales technical support for EMS/NMS products with solid troubleshooting
skills across software, network, Linux, and virtualized environments (KVM,
ESXi).
* Experience with Docker, Kubernetes, and services like Kafka, Zookeeper,
Tomcat, and Neo4j.
* Knowledge of key networking and management protocols (TCP/IP, NETCONF, YANG,
gNMI, SNMP, REST/RESTCONF) and SDN/NFV concepts.
* Skilled in lab issue replication, Java/JVM diagnostics, and databases such as
Vertica and PostgreSQL.
It would be nic
📌 Technical support Engineer (India)
🏢 NOKIA
📍 India