Ethos is a leading life insurance technology company on a mission to protect
families by democratizing access to life insurance and empowering agents at
scale. With its robust three-sided technology platform, Ethos is transforming
the life insurance experience for consumers, agents, and carriers alike. Ethos
offers instant, accessible products and a seamless online process that requires
no medical exams and just a few health questions; it eliminates traditional
barriers, making it easier than ever for everyone to protect their families.
Ethos is redefining how life insurance is bought, sold, and underwritten.
About the role
As a Policy Administration Associate at Ethos you will be responsible for
delivering an exceptional experience to Ethos policy holders and upholding our
duties as a third-party administrator (TPA). To succeed in this role, you should
have strong attention to detail and follow through, enjoy working
cross-functionally, and be highly organized.
Duties and Responsibilities:
* Possess and utilize solid understanding of Ethos products and processes
* Manage a high volume of policy servicing requests and other complex
transactions while meeting established service level expectations
* Maintain accurate policy records and transactions with client interactions
* Partner with colleagues in CX, Sales, Underwriting, and Product/Engineering
to resolve customer requests and escalations
* Meet individual as well as team production and quality goals to ensure a
positive customer experience as well as compliance for Ethos
* Identify opportunities to improve processes and collaborate with internal and
external stakeholders as well as management to implement agreed upon
solutions
* Handle customer phone calls as required to deliver dedicated phone-based
support
Qualifications and Skills:
* 3+ years experience in operations, customer support, customer success, or
related role
* Experience in life insurance or related industry preferred
* Bachelo
📌 Policy Administration Associate (Bengaluru)
🏢 Ethos Life
📍 Bengaluru
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