Our Opening and Your Responsibilities

• Lead and manage a team of approximately 20 collectors responsible for driving
collections and reducing outstanding accounts receivable balances.
• Demonstrate solid experience in managing US-based customers and
stakeholders, ensuring effective communication and relationship management
across multiple business units.
• Possess operational experience in US collections and/or customer service
operations, including both voice and email-based engagement models.
• Take end-to-end ownership of the collection’s portfolio, with a strong focus on
resolving past-due receivables, particularly in higher aging buckets (30+, 60+,
and 90+ days overdue). Ensure achievement of productivity, effectiveness, and
quality metrics as defined by management.
• Monitor and communicate portfolio performance, including key metrics such as
Promises to Pay (PTP), disputes, escalations, aging trends, collection
effectiveness, and ongoing follow-ups.
• Drive collections strategy through regular reviews, root cause analysis, and




implementation of action plans to improve cash flow and reduce delinquency.
• Collaborate with the MIS and Analytics team to develop and enhance
dashboards, reports, and visualizations that provide actionable insights into
portfolio performance and operational challenges.
• Partner with the Process Automation and Digital Transformation teams to
identify automation opportunities, define business requirements, and support
implementation of process improvements.
• Work closely with the Cash Application team to investigate and resolve
unapplied cash, unidentified receipts, deductions, and other payment allocation
issues impacting collections performance.
• Ensure compliance with company policies, internal controls, and customer
specific collection procedures.
• Coach, mentor, and develop team members through regular performance
reviews, training, and feedback sessions to drive engagement and operational
excellence.

What You Need to Succ

📌 Deputy Manager (Mumbai)
🏢 Mettler Toledo
📍 Mumbai