- Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi
- Developing CI/CD pipelines for Cloud Deployments
- Developing custom automation (Lambda Functions/ Azure functions)
- Productive with programming languages (Python, JavaScript, bash, powershell, C#)
- Managing code repositories and performing peer code reviews
- Ability to maintain the code hygiene and writing test cases for the solutions.
- Mentoring and training junior engineers in your pod
- Familiar with agile development methodologies
- Manage your tasks effectively ahead of each sprint within Jira
- Assist with proof of concepts for strategic and enterprise customers
- Work side-by-side with customers to design, diagram and document complex integrations then build and deploy said designs.
- Establish partnerships and strategic relationships with contacts at our biggest brands
- Time management is critical and should be able to manage multiple tasks/projects simultaneously.
- Analyze and audit existing Helpshift implementations for the purpose of making improvements




- Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions
- Work collaboratively with Account Managers, Customer Success Managers, and Sales team to ensure customers’ overall success with the product
- Continually optimize the overall development process with improvements to documentation, trainings, and other customer-facing content

Requirements
- You have a minimum of 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or solution engineering
- Proven experience translating ambiguous customer requirements into actionable technical solutions
- You are proficient with any of: Python, Go, C#, Node.js, Powershell
- You are proficient with deploying cloud solutions on AWS or Azure (preferred)
- You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing
- You are except

📌 Implementation Engineer (Pune)
🏢 Keywords Studios
📍 Pune