NTT DATA strives to hire exceptional, innovative and passionate individuals who
want to grow with us. If you want to be part of an inclusive, adaptable, and
forward-thinking organization, apply now.
We are currently seeking a Digital Solution Consultant Sr. Consultant to join
our team in Delhi, Delhi (IN-DL), India (IN).
Location: Remote (with occasional travel as needed)
ROLE OVERVIEW:
NTT DATA is seeking a energetic and experienced ServiceNow - Enterprise / Platform
Architect who combines deep technical expertise with strategic advisory
capabilities. This role involves hands-on configuration and development across
all major ServiceNow modules, while also contributing to pre-sales efforts
including proposal development and crafting Statements of Work (SOWs). The ideal
candidate will be a trusted advisor to clients, helping them maximize their
ServiceNow investments through strategic roadmaps, platform governance, and
process optimization.
KEY RESPONSIBILITIES:
ADVISORY & STRATEGIC CONSULTING
- Lead client engagements to assess current ServiceNow capabilities and define
future-state process and platform strategies.
- Develop platform roadmaps aligned with business goals and technical
priorities.
- Conduct business value assessments and recommend adoption strategies across
ITSM, ITOM, ITAM (any one).
- Design and implement governance models, KPIs, and process improvement
frameworks.
- Facilitate client workshops to gather requirements, align stakeholders, and
drive consensus on solution design and implementation plans.
- Apply deep business process knowledge to map client needs to ServiceNow
capabilities and identify opportunities for automation and optimization.
TECHNICAL IMPLEMENTATION & PLATFORM EXPERTISE
- Configure and customize ServiceNow modules including Incident, Problem,
Change, Knowledge, CMDB, Discovery and more.
- Perform health scans, technical debt analysis, and platform scal
📌 Digital Solution Consultant Sr. Consultant (Delhi)
🏢 NTT DATA Services
📍 Delhi
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