We are looking for an experienced Assistant General Manager to lead and oversee operations for large and strategic key accounts, manage commercial and contractual negotiations with overseas partners, and drive India land-side procurement.
The role requires a robust combination of operations leadership, commercial acumen, negotiation skills and supply-chain expertise, with the ability to manage complex international logistics requirements across multiple geographies and time zones.
The successful candidate will act as a key interface between customers, overseas logistics partners, transporters, internal operations teams and senior management.
Key Responsibilities
1. Key Account Operations
• Lead and oversee end-to-end logistics operations for large and strategic key accounts.
• Ensure timely, cost-effective and service-compliant execution of shipments.
• Act as the senior escalation point for operational issues and customer requirements.
• Monitor KPIs including service levels, transit performance, exceptions, claims and operational profitability.
• Coordinate with internal teams across freight forwarding, transportation, warehousing, customs and project logistics.
• Develop and implement processes to improve operational efficiency and customer experience.
• Conduct periodic operational reviews with key customers and identify opportunities for service improvement and account growth.