We are seeking a talented and motivated individual to join our Sky VRM-Sky Channel-VRM - Support team at Kotak Mahindra Bank Ltd. The successful candidate will provide exceptional support and enhance our customer's experience.

As a member of our Sky Channel-VRM - Support department, you will play a crucial role in delivering exceptional customer service and technical assistance. Your primary focus will be to ensure a seamless and effective support experience for our clients, addressing their queries and concerns related to our Sky VRM platform.

Responsibilities

• Provide timely and accurate support to customers via phone, email, and live chat.

• Troubleshoot and resolve technical issues related to the Sky VRM platform.

• Maintain a thorough understanding of the Sky VRM system and its functionalities.

• Offer guidance and training to customers on the effective use of the platform.

• Escalate complex issues to the appropriate teams and ensure effective follow-up.

• Maintain accurate records of support interactions and customer feedback.





• Collaborate with cross-functional teams to improve the overall support process.

• Stay updated with the latest industry trends and best practices in customer support.

• Ensure compliance with data privacy and security regulations.

• Contribute to the continuous improvement of our support services.

Qualifications

• A minimum of a bachelor's degree in a relevant field, such as IT, Computer Science, or a related discipline.

• 1-2 years of experience in a customer support or technical support role, preferably in a financial services or banking environment.

• Excellent communication skills, both verbal and written, with the ability to explain complex concepts simply.

• Strong problem-solving and analytical skills, with a customer-centric approach.

• Proficiency in using various support tools and technologies, including ticketing systems and knowledge bases.

• Ability to work independently and manage multiple tasks simul

📌 Sky VRM-Sky Channel-VRM (Thane)
🏢 Kotak
📍 Thane