Here at Appian, our values of Intensity and Excellence define who we are. We set
high standards and live up to them, ensuring that everything we do is done with
care and quality. We approach every challenge with ambition and commitment,
holding ourselves and each other accountable to achieve the best results. When
you join Appian, you’ll be part of a passionate team dedicated to accomplishing
hard things, together.

The BI Analyst will be an integral part of our award-winning team, focused on
leveraging business intelligence tools, including Tableau, to drive data-driven
decision-making, provide global end-user support, and ensure continuous
improvement for our analytics and reporting platforms. This role involves
managing internal user tickets, performing system administration, creating
high-impact reports and dashboards, and providing technical guidance and
oversight to other team members.

Key Responsibilities:

End-User Support and Issue Resolution

* Provide timely, global end-user support, documenting, troubleshooting, and
resolving requests, incidents,



and problems via email and ticketing systems.
* Critically analyze, triage, and resolve complex issues.
* Utilize and build decision trees to evaluate and appropriately escalate
issues to internal technology teams.
* Collaborate with Appian’s technology team to resolve application issues and
provide guidance on system utilization.

System Administration, BI Development, and Team Oversight

* Provide day-to-day regional oversight, guidance, and mentorship to junior
members of the Sales.
* Perform essential system configuration, maintenance of user roles and
profiles for core analytics platforms (e.g., Salesforce).
* Design, build, and maintain high-impact reports, dashboards, and data
visualizations using both Salesforce and Tableau to meet advanced business
intelligence needs.

Documentation and Platform Improvement

* Create and maintain thorough documentation of processes, policies, and
application configurat

📌 BI Analyst (Chennai)
🏢 Appian
📍 Chennai