Position Summary

Services Support Associate II - Onboarding - Deloitte Support Services India Private Limited

Join our team of dedicated HR professionals in USI who support the UK HR Services Administration team. The USI based HR Services comprises teams supporting Onboarding, Leavers, Transactions and Helpdesk. The Analyst role will support the HR Services for the UK geography of the North & South Europe (NSE) Firm. The primary function of the role is to deliver customer-centric administration and transactional services, ensuring that service level agreements are met, and the work output is of a high quality. The successful candidate will be supporting one of the HR Services Administration teams for Onboarding, Leavers, or Transactions.

Work you’ll do
As a part of this team, you will be involved with the following:

· Deliver the end to end case management of transactions in HR Services Administration for one of the following teams:
Onboarding team – involving Contract release; SAP Hire – Experienced hires, Managed Contractors Hires, EDC Hires, DIJV Hires,



Overseas Hires; Current Employee Screening, etc. extensions, separation, Conversions and invoice payment processes.
· SAP / HR system related actions or updates are completed accurately in time for deadlines and in line with procedural guidelines.
· Deliver excellent service and ensure service level agreements are met by supporting the team in achieving KPIs and SLAs and escalate potential non achievement to the team leader.
· Provide a customer focused experience through the timely and accurate completion of activities and queries.
· Provide high quality written advice and guidance on a range of queries.
· Record and maintain accurate activity information tracking through to timely closure.
· Operate utilising software such as ServiceNow to give the best experience for our recent joiners.
· Escalate more complex queries to the Assistant Manager.
· Ensure work is completed independently with minimal supervision,

📌 Services Support Associate II (Hyderabad)
🏢 Deloitte
📍 Hyderabad