Job Title: Chief Operating Officer
Company: DoubleTick
Location: Mumbai
Experience Required: 7-12+Years

About DoubleTick:
DoubleTick is a Multi-Number Conversational Intelligence and WA CX Platform designed specifically to enable Frontline Executives, Sales Teams, Relationship Managers, Dealerships, Retail Stores WhatsApp Handles and centralise, govern, automate and scale Customer Experience using Business Messaging on WhatsApp by helping brands unlock the true voice of the customer and control CX across 1000s of these individual WhatsApp handles. It boosts operational efficiency by enabling AI Bots, automations, WhatsApp Voice, centralized WhatsApp broadcast and analytics across all WhatsApp handles of the organization.

DoubleTick is recognised as Emerging Technology Partner of the Year by Meta @ WhatsApp Business Summit 2025. Backed by InfoEdge Ventures and BeeNext Singapore, DoubleTick serves over 10,000+ businesses in India and UAE across 100+ verticals. Brands using DoubleTick include IDFC First Bank, MakeMyTrip, Bajaj Finserv, AngelOne, Piramal Finance, Kotak Securities,



upGrad, Royal Enfield, CoinDCX, D-Link, ForeverMark, GRT Jewellers, Jaro, SabyaSachi, DarGlobal and more.

For more details, check out our website : https://doubletick.io

Role Overview
The COO will work closely with the CEO to lead business operations, align cross-functional teams, and drive growth across Sales, Marketing, Customer Success, and Operations. The ideal candidate has successfully scaled a B2B SaaS business, possesses robust expertise in CRM and Revenue Operations, and has a proven track record of building high-performing teams and delivering measurable business outcomes.
Key Responsibilities
Partner with the CEO to define and execute the company's growth strategy and operating plan.
Lead and scale Sales, Marketing, Customer Success, and Business Operations to achieve revenue and growth targets.
Drive operational excellence by building scalable processes, systems, and performanc

📌 Chief Operating Officer (Mumbai)
🏢 DoubleTick
📍 Mumbai