Responsibilities & Key Deliverables

• External customer complaints handling through warranty analytics, Graphical representation of data & dealer calling for logical conclusion and inferences.

• Drive CFT for Gemba analysis & deploying actions at manufacturing, aggregate & supplier process.

• Should have good knowledge of vehicle systems & able to do troubleshooting to identify the root-cause of failure.

• Should have good knowledge of wiring layout & it’s interface in vehicle.

• Plan & excute dealer and yard audits.

• Resource allocation & monitoring for PDI Audits of vehicles.

• Ensure dynamism in Inspection plan in line with field feedback.

• Capability Building of blue collar for product evaluation.

• Ensure effective utilization of resources through Cost Management (Revenue & Capital).

• Apex QCRT (Quick Concern Resolution Team) champion.

• Ensure systems & processes are in line with ISO/TS 16949.

• Prepare Lesson learnt for new projects.





• Project quality status monitoring for all quality indicators.

• Execute LSP Audit for new products.

• Ensure gauge / equipment calibration and MSA study as per plan.

• Release the Weekly/monthly MIS report of Health Status of Shop

• Take efforts for Benchmarking & horizontal deployment of Positive systems & New initiatives.

Preferred Industries

Automobile

Education Qualification

Diploma/ BE Mechanical Engineering

General Experience

3 to 5 years (minimum) In Automobile industry

System Generated Core Skills

Analytical Thinking
Communication Skills
Consumer Focus
Equipment Handling & Maintenance
Forecasting
Interpersonal Skills
Measurement System Analysis (MSA)
Metallurgy
Microsoft Office
Project Management
Monitoring SST Parameters
Statistical Process Control (SPC)
Teamwork
Product Knowledge - Vehicle System
Demand Management
Quality Control

📌 Assistant Manager (Haridwar)
🏢 Mahindra and Mahindra
📍 Haridwar