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The System Engineer will be responsible for managing, deploying, and supporting cloud-based and on-premises infrastructure. This role involves Kubernetes-based application support, cloud workplace management, project deployments (including HA & DR setups), and ensuring SLA compliance for enterprise-scale AMI projects.
What is the role about?

Role Summary:

Level 3 Support end to end provides expert-level technical and manufacturer support, responsible for resolving complex, critical issues and supporting backend, cloud, and infrastructure operations across platforms.

Key Responsibilities
• Perform deep root cause analysis for complex technical issues.
• Develop, test, and deliver fixes, patches, hotfixes, and upgrades.
• Handle security, performance, scalability, and reliability issues.
• Support major incidents, outages, and critical escalations within SLAs.
• Maintain product documentation, SOPs, and knowledge base.
• Support platform evolution, enhancements, and release activities.

Technical Support & Operations (L3 end to end)




• Provide L3 end to end support for application backend and cloud-related issues.
• Analyze, debug, and resolve client-reported issues within defined SLAs.
• Handle customer issues through calls and end-to-end incident workflows.
• Monitor system performance and proactively identify potential risks.
• Implement preventive measures and performance optimizations.
• Develop scripts to support operational tasks and automation needs.

Typical Technical Tasks
• Perform code-level analysis and debugging.
• Conduct advanced system, OS, and network troubleshooting.
• Deploy security patches and emergency hotfixes.
• Resolve High Availability (HA) and Disaster Recovery (DR) issues.
• Coordinate with development teams and OEMs when required.

Project Deployment & Implementation
• Design and plan network and application architectures.
• Prepare cloud environments and deploy HA and DC-DR setups.
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📌 System Engineer (Bengaluru)
🏢 Cuculus
📍 Bengaluru