Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a energetic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Autodesk BIM 360 Field
Good to have skills : Autodesk AutoCAD
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Position Summary
The AUD Application Support Specialist is responsible for the production support, maintenance, configuration, troubleshooting, and continuous improvement of the Autodesk Automated Utility Design (AUD) application used for Distribution Design.
The role provides Level 2 and Level 3 application support for AUD, ensuring the availability, stability, and performance of the design application while coordinating with SAP, GIS, Infrastructure, and Autodesk support teams whenever integration issues impact AUD operations.
The specialist acts as the primary technical SME for the AUD application, supporting designers, drafters, GIS operators, and business users throughout the design lifecycle.
Key Responsibilities
Production Support
Provide Level 2 and Level 3 support for the AUD application.
Diagnose and resolve application issues impacting designers.
Restore service within SLA targets.
Analyze recurring incidents and recommend permanent fixes.
Participate in Major Incident Management activities.
Coordinate with Autodesk/SBS support for product-related issues.
AUD Application Administration
Support and maintain:
AUD application configuration
Design templates
Drawing templates
Design standards
Utility Data Hub (UDH) configuration
CAD standards
Layer management
Symbol libraries
Design rules
Configuration packages
Version upgrades
Patch deployment
Design Support
Support business users for:
Design creation
Design revisions
Design version management
Design locking/unlocking
Design approvals
Design estimate initiation
Construction drawing generation
Pole plan generation
Plan
📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru
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